Frequently Asked Questions

What Is Bonneville Collections?

Bonneville Billing and Collections is a professional debt recovery firm. We use the latest software for payment processing and collections management. We’re reliable and work with integrity. Recovery rates are influenced by a variety of factors. Our team, equipped with the best debt recovery information systems, maintains a client recovery rate that’s unparalleled in the industry. Learn More

Who Does Bonneville Collections Collect For?

Third-party collections are what we are great at. We provide custom collection strategies for Healthcare, Government, Financial, Banking, Utility, and Commercial Industries.

What Services Does Bonneville Collections provide?

The evolution of garnishment laws, health care policies, and Fair Debt Collection Practices Act (FDCPA) laws require constant education, both for our customer service agents as well as for our clients. Continual professional development and utilization of the latest technology are key commitments at Bonneville. Our trained debt recovery specialists manage hundreds of outbound phone calls a day. Thousands of letters and pieces of correspondence are mailed each week. Our expertise and focus on courteous client service are what sets us apart as your collections partner. Learn More

Can I Talk To Someone About My Bill?

Of course! We are here to help. You can speak to a live agent from 8 am to 9 pm Mon-Thu, Fri 8-5 and Sat 8-noon. Just use our main number 1-800-660-6138 to connect with a professional agent who will assist you with any questions or concerns you may have.

Other Than A Phone Call Is There Another Way I Can Communicate With Bonneville Collections?

We understand live phone calls aren’t for everyone. Please use the Contact button on our website bonncoll.com to send us an email and we can answer your questions electronically.

How Do I Pay My Bill?

You have options! You can use our website bonnpay.com to pay electronically. You can call us at 800-660-6148 and a live agent can help you make the payment. You also use the website or speak to an agent to set up a payment plan. Of course, you can also mail your payment to our PO Box 150621 Ogden, UT 84415. We also have alternative methods