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Bonneville Collections is here to give you a peace of mind. It's something every business wants. Especially when it comes to money. Every business day, we'll represent your interests through our personal service, rock-solid stability, consistent recovery and over 30 years of experience – in a word, expertise. Even though every recovery rate will differ depending upon the age of the account, the type of business and the amount due, we are able to maintain our position as the leader in the industry. That’s because of the high productivity of our staff coupled with the information systems that support them. We have access to the following tools and technology Columbia Ultimate Business Systems (CUBS) The most advanced account management software of its kind. With it, we are able to provide clear reports and make account tracking fast, efficient and easy for our clients. Computer & Network Compatibility Our systems are state-of-the-art and flexible, allowing you to send in your accounts on just about any storage medium. Our technology interfaces include the ability to handle customer submissions via the Internet. CTCenter & IVR Two time-saving technologies that contribute to a high productivity. With CTCenter predictive dialing, each collector is able to make triple the number of contacts. And the IVR automated voice interacts with or leaves messages asking customers to contact us. Skip Tracing Location Capabilities To locate your hard-to-find customers. Our skip tracing professionals use a variety of resources to track them down. In most cases we can locate and collect from customers who have proven untraceable through more conventional channels. Reliable Reporting We will interface with your accounting and business practices in a way most efficient for you. Tell us what format option is best and easiest for you and that’s what you’ll receive. Upon receiving an account, we will acknowledge it by providing you with the customer’s name, account number and the amount due. Everything we collect is held in a trust account and remitted regularly. You are then issued a remit report with all pertinent information, including amount paid and balance due if any. Other reports, such as inventory and history are available. Training In an ever-changing financial world, best practices can be out-moded monthly, that’s why employee and client training is at the heart of our business. The evolution of garnishment laws, healthcare policies, and FDCPA laws requires constant re-education. At Bonneville, on-going training is a priority. We keep up to date by investing over 500 employee hours in industry-related training every year. An amount unequaled in the local industry. And because we know you deal with change as well, we offer training seminars as a service to you and your clients, all at no cost. |